Policy on Returns and Refunds

Conditions and terms:

• Products purchased from dryfruitlegacy.com may be returned, provided that the customer support team accepts your valid explanation.
• Subject to specific requirements, products purchased may be refunded.
• Orders for merchandise you have already purchased may be cancelled prior to shipment.

It is significant to note that despite the Company’s best efforts, it is necessary to impose certain restrictions in order to comply with its legal, contractual, and business duties regarding returns, refunds, and cancellations for users of the Website.

Motives behind returns:

• You receive a product that is flawed, expired, damaged, or defective.
• The product you order is not the same as what you receive.

Returned goods requirements:

• We have a 7-day policy. We are sorry, but we are unable to provide you with a refund or exchange if 7 days have passed after your purchase.
• The products and the original invoice must be returned in the same condition as when they were received.
• Items need to be in their original box and condition.
• Brand packaging needs to be undamaged.
• The availability of the product on the internet at that moment will determine whether it can be replaced.

For any refund or return claim, please contact info@dryfruitlegacy.com via email. The product name, order ID, photos of the goods that you received with the Batch ID clearly visible, and a thorough explanation of the nature of the claim must all be included in your email. After the merchandise is received, this needs to be completed in three days.

Refund:

• Once we receive the product, we will inspect it and notify receipt of the returned item on the email address provided by you while placing the order. After inspection of the product, we will notify you on the status of your refund via phone call / email.
• Following the clearance of your return, we will send a refund request to our Payment Gateway Partners if you paid with a credit card, debit card, or net banking within five business days. The money will be returned to your account or card account within 14 business days of the request being processed, or in accordance with the Payment Gateway’s or Bank’s deadlines.
• Please provide a copy of your bank statement, cancelled check, or passbook that has your bank and customer information on it if you paid with cash on delivery (COD). Refunds are processed three working days after your return is approved.

Missing or delayed refunds (if any):

• First, make sure you have received your return by checking your bank account once more.
• Next, get in touch with your credit card provider; it can take some time for your refund to appear on file.
• Next, give your bank a call. Refunds frequently take some time to complete and appear in your account.
• If after following these steps you still haven’t gotten your refund, send us an email at info@dryfruitlegacy.com.